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- 13:25The Future Direction of Care
- The operational strains
- New tech adoption
- People's expectations
- The 10 Year Health Plan
- Predictions for the coming year
Speakers: - 13:35Panel Discussion: How do we Measure and Improve Care
- What are the metrics for good care - data - resident and relative feedback - other?
- How can improvement be embeded?
- Creating the appetite for constant improvement
