As CEO, I have overall responsibility for ensuring that we deliver the Care and Support services our residents, customers and communities want in the way that they want them. I’m committed to making sure that the Trust provides great employment conditions so we are able to recruit and retain the best staff. Balancing the finances is also key so we can deliver certainty and security through being financially sustainable. I also want to develop new villages and services so that we can meet the needs of older people now and into the future, continuing the Trust’s tradition as a national leader in our sector.
What really drives me is translating what I hear from residents, customers, communities, staff and trustees into practical changes to the way we provide services and enhancing and developing the nature of both current and future environments. I love being the CEO of such a special organisation, an organisation dedicated to improving the lives of older people both as a direct provider but also through the sharing of knowledge and practice across the sector. It really is my dream job.