Jon Twinn is the Managing Director of iWantGreatCare and UK lead for the Top Doctors Group’s tech and B2B solutions. Originally from a Department of Health background, he has played pivotal roles in several health tech startups. He is passionate about how technology can help drive improvements and transparency in healthcare, creating value for patients, providers and healthcare professionals. He is an expert in patient experience, a judge for the PENNA awards, and has recently worked on a major new AI-powered version of the iWGC platform that is capable of theming thousands of patient comments in real time, more accurately than a human!