James is the General Manager for Operations and Healthcare Management in Bupa UK Insurance. He is responsible for all the healthcare services that customers need when claiming on their PMI policy, customer service and claims processing. He has worked at Bupa for 11 years and has 18 years’ experience in private healthcare and private medical insurance. James leads Bupa’s work to improve the accessibility, quality and affordability in healthcare and our customers’ experience when using their private medical insurance.