- 09:30Welcome & Introduction
Our Conference Chairs will provide an introduction to the conference, to our sponsors and partners, and summarise the agenda.
- 09:40Health Cover Trends
Overview of claims, growth and other trends in UK Health Cover Market.
- 10:00The role of prevention in health cover
Given the pressures faced by the NHS, health insurance is evolving Prevention 2.0. This is more than just promoting healthy living because customers are demanding broader health support such as health screening, early intervention and support during and after treatment.Speakers:
- 10:30Networking Break
- 10:45The role of primary care in transforming health cover
Integrating GP consultations in the insured member journey is transforming access to tests and specialists. This session hears experts' views on how the patient journey is changing, with insights from different providers including virtual GP services, GP clinics in London, onsite GPs, private GPs. How do these offer customers better value and experience? How do these help manage claims costs? How do they integrate with NHS GPs and how is patient safety managed at handover points?
- 11:30Networking Break
- 11:45What do customers look for in their health cover?
What do customers really want and need from their health cover? What matters for corporates, SMEs and individuals when buying health insurance or setting up a health trust. This session hears experts' views on different types of cover, what makes as difference to customer experience, the pros and cons of call centres and nurse clinical support. What makes a difference for quality care, extended benefits choice and support rather than cost control and process.
- 12:30Lunch and Networking Break
- 13:30Start-ups: Using technology to innovate Health Cover
- 14:00The importance of customer experience
- 14:30Networking Break
- 14:45Is health insurance becoming obsolete
Health insurance is increasingly challenged in a digital world. Some see it as a necessary evil meeting part of the population need. Is it time for Health Insurance 3.0?Speakers:
- 15:15The future of healthcare - where will we be 10 years from now?
We hear from experts in outcomes, technology, providers and patient safety in where they believe healthcare is going, the priorities for change, and how it will solve the quadruple aim to improve patient experience, improve population health, reduce the cost of care, and improve the experience of providing care (i.e., future solutions must address the healthcare workforce crisis).
- 16:00What have we learnt?Speakers:
- 16:10Drinks Reception
Share This Event